James Park
UX Researcher
Seattle, WA
Resume & Portfolio
Skills
About
James is a UX researcher with 5 years of experience specializing in mixed methods research. He combines qualitative insights with quantitative data to drive product decisions that improve usability and user satisfaction across complex digital products.
Previously at Microsoft and Zillow, James led research initiatives that informed product strategy and design direction for millions of users. He is passionate about accessibility, inclusive design, and bridging the gap between user needs and business goals. He is currently seeking senior UX research roles at innovative, user-focused companies.
Experience
- Conducted moderated and unmoderated usability studies across Microsoft 365 products, improving task completion rates by 22%.
- Designed and analyzed large-scale surveys with 10K+ respondents to identify feature adoption barriers.
- Partnered with product and engineering teams to embed research insights into the sprint planning process.
- Led user interview sessions with home buyers and renters to validate new search and listing features.
- Built and maintained a research repository using Dovetail, enabling cross-team insight sharing.
- Supported A/B testing for the mobile app, contributing to a 15% increase in engagement metrics.
- Provided usability audits and heuristic evaluations for early-stage startups across healthcare and fintech.
- Conducted competitive analysis and user journey mapping for product redesign projects.
Education
Details
Role match breakdown
Engagement
Pipeline position
Resume summary
- Strong UX research experience with mixed methods at Microsoft and Zillow.
- Led usability studies and survey analysis that informed product strategy for millions of users.
- Research repository and A/B testing experience across multiple product teams.
Cover letter
I am excited to apply for this role. My background in mixed methods UX research aligns closely with the challenges your team is solving. I have led research initiatives that informed product strategy and improved user satisfaction significantly. I look forward to bringing my experience to your team.
Application timeline
Recruiter notes
Solid research background. Mixed methods experience is valuable. Move to phone screen this week.